Shipping Policy – Cassels Wear

Last Updated: June 2026

Thank you for shopping with Cassels Wear. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

Order Processing

All orders are processed after payment has been successfully received and verified.

• Processing Time: 1–3 business days
• Orders are processed Monday through Friday, excluding public holidays.
• Orders placed on weekends or holidays will be processed on the next business day.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information (when available).

Shipping Destinations

Cassels Wear ships to customers in multiple countries and regions worldwide.

Shipping availability may vary depending on local regulations, carrier restrictions, and delivery service coverage.

If we are unable to deliver to your location, you will be notified before your order is completed.

Estimated Delivery Times

Estimated delivery times begin after order processing is complete.

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping fees are calculated at checkout based on:

• Delivery destination
• Order value
• Product weight and dimensions
• Selected shipping method

All shipping charges will be clearly displayed before payment is completed.

From time to time, Cassels Wear may offer free shipping promotions on eligible orders.

Tracking Information

When tracking is available, customers will receive a tracking number via email after the order has been shipped.

Tracking updates are provided by the shipping carrier and may take several days to appear after dispatch.

Customs, Duties, and Taxes

For international orders:

• Import duties
• Customs fees
• Value-added taxes (VAT)
• Other local taxes

may be charged by the destination country.

These charges are the responsibility of the customer unless otherwise stated on the website.

Cassels Wear is not responsible for delays caused by customs clearance procedures.

Delayed Deliveries

While we work with reliable shipping partners, delivery delays may occasionally occur due to:

• Severe weather conditions
• Customs inspections
• Carrier disruptions
• Public holidays
• High shipping volumes

We appreciate your patience and understanding in such situations.

Lost or Missing Packages

If your package appears to be lost or has not arrived within the expected delivery period, please contact us.

We will work with the shipping carrier to investigate the issue and assist in finding a suitable resolution.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

Cassels Wear is not responsible for delays, losses, or additional charges resulting from incorrect or incomplete addresses provided by the customer.

If you notice an error in your shipping information, please contact us immediately after placing your order.

Damaged Packages

If your order arrives damaged:

1. Take photographs of the package and item(s).
2. Contact us within 7 days of delivery.
3. Include your order number and supporting photos.

We will review the issue and provide an appropriate solution.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

CASSELS WEAR LTD

Address:
3 Ash Walk
Chadderton
Oldham
United Kingdom
OL9 0JP

Email: payment@casselswear.net

Phone: +44 7378 479421

We appreciate your business and thank you for choosing Cassels Wear. Our goal is to provide a reliable and enjoyable shopping experience from checkout to delivery.