Simply browse our collections, select your preferred size and color (if applicable), add the item to your cart, and proceed to checkout. Once your payment is successfully processed, you will receive an order confirmation email.
Can I change or cancel my order after placing it?
If you need to modify or cancel an order, please contact us as soon as possible at payment@casselswear.net. We will do our best to accommodate your request if the order has not yet been processed or shipped.
How can I check my order status?
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information (when available). If you need additional assistance, please contact our customer support team.
Shipping & Delivery
Where do you ship?
We currently ship to many countries and regions worldwide. Shipping availability may vary depending on your location.
How long does delivery take?
Estimated delivery times vary by destination:
United Kingdom: 5–10 business days
Europe: 7–15 business days
United States & Canada: 7–15 business days
Other International Destinations: 10–20 business days
Please note that delivery times are estimates and may be affected by customs processing, weather conditions, or carrier delays.
How much does shipping cost?
Shipping fees are calculated at checkout based on your location and the items in your order. Any applicable shipping charges will be displayed before payment is completed.
Will I receive tracking information?
Yes. Once your order has been shipped, tracking information will be sent to the email address provided during checkout whenever tracking is available.
Products & Sizing
How do I choose the correct size?
We recommend reviewing the size chart available on each product page before placing your order. If you are between sizes, consider selecting the larger size for a more comfortable fit.
Are product colors accurate?
We make every effort to display product colors accurately. However, actual colors may vary slightly due to monitor settings, lighting conditions, and photography.
Are your products true to size?
Most items are designed to fit according to the size guide provided. We encourage customers to review individual product measurements before purchasing.
Payments
What payment methods do you accept?
We accept major credit and debit cards as well as other secure payment methods available during checkout.
Is my payment information secure?
Yes. All payments are processed through secure payment gateways using industry-standard encryption technology to help protect your personal and financial information.
Why was my payment declined?
Payments may be declined for various reasons, including insufficient funds, incorrect billing information, or bank security measures. Please contact your payment provider or try an alternative payment method.
Returns & Refunds
What is your return policy?
We accept eligible return requests within 30 days of delivery. Returned items must be unused, unworn, unwashed, and in their original condition with all tags attached.
How do I request a return?
Please contact our customer support team at payment@casselswear.net with your order number and reason for the return. We will provide return instructions.
When will I receive my refund?
Once the returned item has been received and inspected, approved refunds are generally processed within 5–10 business days back to the original payment method.
Are shipping fees refundable?
Original shipping charges are generally non-refundable unless the return is due to a defective, damaged, or incorrect item.
Business Address: CASSELS WEAR LTD 3 Ash Walk Chadderton Oldham United Kingdom OL9 0JP
How long does it take to receive a response?
Our customer support team typically responds within 24–48 business hours.
Other Questions
What should I do if I receive a damaged or incorrect item?
Please contact us within 7 days of delivery and provide your order number along with photos of the item. We will work quickly to resolve the issue.
Do I have to pay customs duties or import taxes?
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer unless otherwise stated.
How can I stay updated on new arrivals and promotions?
You can subscribe to our newsletter or follow our website for updates on new collections, seasonal launches, and special offers.
